Refund policy

All sales are final

Because every item ships directly from our U.S. warehouse partners, we don't accept returns or exchanges, and we can't offer refunds for change of mind. Please check product details and colors before ordering.

Our arrival guarantee

If your order arrives damaged, defective or isn't what you ordered, we'll make it right. Email simmonsholdinggroup@gmail.com within 14 days of delivery with your order number and a photo or short video of the problem. Once we confirm the issue, we'll send a free replacement or issue a full refund. You won't need to send anything back.

Lost packages

If your tracking shows no movement for 7 days, or your order hasn't arrived within 15 business days, email us and we'll send a replacement or a full refund.

Cancellations

Need to cancel? Email us as soon as possible. We can cancel and fully refund any order that hasn't shipped yet. Once an order has shipped, it can't be cancelled.